Return Policy

In the case of direct purchase, we ask you to destroy the goods yourself

1.destruction declaration (incl. batch) &

2nd invoice / credit note request (incl. delivery note number and date)

to the e-mail address info@apollopharma.eu.

Attention: in the course of self-destruction, there is an obligation to inactivate the respective serialization number.

Please note: In the event of a physical return of goods to our MSK Pharma warehouse, we will not refund any shipping costs and will charge a handling fee of EUR 9.95.

After the following events have occurred, we will grant a 100% refund for direct purchases within the same calendar year:

• Damage in transit
• Goods with a remaining term of less than three months
• Expired goods
• EBV goods after expiry of the right of return
• Sale items (AV)
• Quality defect/seal breakage (please contact us before destroying)

Manufacturer recalls are reimbursed 100% by credit note.

Incorrect deliveries will be refunded 100% by credit note, please contact us for a refund.

Telephone number: +49 69 21 935 0810

E-mail: info@apollopharma.eu.