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Privacy Policy

Data protection at a glance

  • General Information–The information below offers a summary of how your personal data is processed when you visit our website. Personal data refers to any information that can identify you personally. For comprehensive details on data protection, please refer to our privacy policy provided below.
  • Data Collection on our Website–The data processing activities on this website are managed by the website operator. Contact information for the operator is available in the website’s imprint.
  • Data collection methods–We collect data that you voluntarily provide to us. This includes information entered into contact forms or details shared when reporting side effects through this website. Further certain data is automatically collected by our IT systems when you access our website. This may include technical information such as your internet browser type, operating system, and the timing of your visit. This automatic data collection occurs as soon as you enter our website.
  • Purpose of data usage– Certain data is collected to ensure the website operates without errors. Additionally, some data may be utilized to analyse user behaviour.
  • Your data protection rights– You have the right to request, at any time and free of charge, information regarding the origin, recipients, and purpose of your stored personal data. You are entitled to request the correction, blocking, or deletion of your personal data. For these requests and any further questions concerning data protection, you may contact us at the address listed in our imprint. You have the right to lodge a complaint with the competent supervisory authority if you believe your data protection rights have been violated. Under certain conditions, you have the right to request the restriction of the processing of your personal data. For more detailed information, please refer to the section “Right to Restriction of Processing” in our privacy policy.
  • Analytics and Third-Party Tools–When you visit our website, we may conduct a statistical analysis of your browsing behavior. This analysis is primarily carried out using cookies and analytics programs. Typically, this analysis is conducted in an anonymous manner, ensuring that your browsing behavior cannot be personally identified. You have the right to object to this analysis or to prevent it by disabling certain tools. For detailed information about these tools and the options available to you for objecting, please refer to our privacy policy.

General information and mandatory information

  • Data Protection Notice– The operators of this website are committed to protecting your personal data. We handle your personal information with confidentiality and in accordance with applicable data protection laws and this privacy policy. When you use this website, various personal data may be collected. Personal data refers to any information that can identify you personally. This privacy policy outlines the types of data we collect, how we use it, and the purposes for which it is processed. Please be aware that data transmission over the Internet (e.g., communication by email) may be subject to security vulnerabilities. While we strive to implement the best possible measures to protect your data, absolute protection against access by third parties cannot be guaranteed.
  • Responsible person The responsible party for data processing on this website under the GDPR are:
    • Mr. Ilias Mohammed
    • Mr. Satyendra Kumar Singh
    • Apollo Pharma GmbH, Hochstrasse 49, 60313 Frankfurt am Main, Germany
    • Tel: +49 69 2193 50810
    • Email: dataprotection@apollopharma.eu

The responsible party, whether a natural or legal person, who independently or jointly with others, determines the purposes and means of processing personal data (such as names, email addresses, etc.). Our designated German law firm will provide support in these matters.

  • Revocation of consent to data processing– Certain data processing activities require your explicit consent. You have the right to withdraw your consent at any time. To do so, simply send an informal email to us. The legality of any data processing conducted prior to the withdrawal of your consent will remain unaffected.
  • Right to object to data processing in specific circumstances and direct marketing (Art. 21 GDPR)– Objection Based on Art. 6(1)(e) or (f) GDPR: If the processing of your personal data is carried out under Article 6(1)(e) or (f) of the GDPR, you have the right to object to such processing at any time on grounds relating to your situation. This also applies to any profiling based on these provisions. The specific legal basis for the processing of your data is detailed in our privacy policy. Should you exercise your right to object, we will cease processing your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing is necessary for the establishment, exercise, or defence of legal claims, in accordance with Article 21(1) of the GDPR. Objection to Direct Marketing: If your personal data is being processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for such marketing. This includes profiling to the extent that it is related to such direct marketing. Upon your objection, we will no longer process your personal data for direct marketing purposes, as stipulated in Article 21(2) of the GDPR.
  • Right to lodge a complaint with a supervisory authority– If you believe that your data has been processed in violation of the GDPR, you have the right to lodge a complaint with a supervisory authority. This can be done particularly in the member state of your habitual residence, place of work, or where the alleged infringement occurred. This right to lodge a complaint is in addition to any other administrative or judicial remedies available to you.
  • Right to data portability– You are entitled to receive your personal data, which we process either based on your consent or to fulfil a contractual obligation, in a structured, commonly used, and machine-readable format. Upon your request, we will transfer the data directly to another data controller, provided that such transfer is technically feasible.
  • Rights to information, blocking, deletion, and correction of personal data– In accordance with applicable legal provisions, you are entitled to request, at any time and free of charge, information about your stored personal data, including their origin, recipients, and the purpose of the data processing. You also have the right to request the rectification, blocking, or deletion of your personal data, if applicable. For these purposes, and for any additional inquiries regarding your personal data, you may contact us at any time using the contact details provided in our legal notice (imprint).
  • Right to restriction of processing– You are entitled to request the restriction of the processing of your personal data. You may contact us at any time using the contact information provided in the imprint. The right to restrict processing applies under the following circumstances:
    • Accuracy of data: If you dispute the accuracy of your personal data held by us, we require time to verify your claim. During this verification period, you have the right to request the restriction of the processing of your personal data.
    • Unlawful processing: If the processing of your personal data is or has been unlawful, but you oppose the deletion of the data and instead request the restriction of its use.
    • Purpose of data: If we no longer need your personal data for processing purposes, but you require the data for the establishment, exercise, or defense of legal claims, you have the right to request the restriction of the processing of your personal data instead of its deletion.
    • Objection to processing: If you have objected to processing pursuant to Art. 21(1) GDPR, a determination must be made as to whether your interests override ours. Until this determination is made, you have the right to request the restriction of the processing of your personal data.

Once you have requested the restriction of the processing of your personal data, these data may only be processed, aside from being stored, with your consent, or for the establishment, exercise, or defence of legal claims, or for the protection of the rights of another natural or legal person, or for reasons of important public interest of the European Union or a Member State.

Data collection on our website

Cookies

Our website utilizes cookies to enhance user experience, effectiveness, and security. Cookies are small text files that are stored on your computer by your browser and do not harm your computer or contain viruses. We employ two main types of cookies:

  • Session cookies – These are temporary cookies that are deleted automatically once you close your browser.
  • Persistent cookies – These remain on your device until you manually delete them and enable us to recognize your browser upon your next visit. Further about managing cookies, you have the ability to configure your browser settings to: Notify you when cookies are being set,Allow cookies on a case-by-case basis, Exclude cookies in specific situations or entirely, Automatically delete cookies when the browser is closed. Please note that disabling cookies may impact the functionality of our website. Cookies are necessary for electronic communication processes or for providing certain functions you desire (e.g : Shopping cart functionality) are stored under the legal basis of Article 6(1)(f) GDPR. The website operator has a legitimate interest in storing these cookies to ensure the technical, error-free, and optimized provision of its services. Any additional cookies (e.g : Those used for analyzing browsing behavior) will be specifically addressed in this privacy policy.
  • Handling of inquiries via email or telephone: When you contact us via email, or telephone, your inquiry, along with any resulting personal data (e.g., name, inquiry details), will be stored and processed by us to address your request. These data will not be shared with third parties without your explicit consent. The processing of your data is legally based on Article 6(1)(b) GDPR if your inquiry pertains to the performance of a contract or is necessary for pre-contractual measures. In other instances, data processing is based on your consent (Article 6(1)(a) GDPR) and/or our legitimate interests (Article 6(1)(f) GDPR), as we have a legitimate interest in efficiently processing inquiries directed to us. Your data from contact inquiries will be retained by us until you request its deletion, withdraw your consent for its storage, or the purpose for data storage ceases (e.g., after your request has been fully addressed). Mandatory statutory provisions, particularly statutory retention periods, remain unaffected.

Analysis tools and advertising

  • Google tag manager– This website utilizes Google Tag Manager, a solution provided by Google that enables the management of website tags via an interface. Google Tag Manager itself does not process users’ personal data. For information regarding the processing of personal data through other tools, please refer to the section on Google Analytics 4.
  • Google Analytics 4– This website employs Google Analytics 4, a web analytics service offered by Google LLC (“Google”), provided through Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics 4 uses cookies, which are text files placed on your computer to help analyze how users interact with the website. The data generated by these cookies about your website use is typically transferred to a Google server in the USA and stored there. The use of Google Analytics cookies and this analytical tool is governed by Art. 6(1)(f) of the GDPR, reflecting the website operator’s legitimate interest in understanding user behavior to enhance their online offerings and advertising efforts.
  • IP Anonymization– This website has implemented IP anonymization. Consequently, Google will truncate your IP address within the member states of the European Union or other parties to the Agreement on the European Economic Area before transmission to the USA. Only in rare cases will the full IP address be sent to a Google server in the USA and truncated there. Google, on behalf of the website operator, uses this information to evaluate your website usage, compile reports on website activity, and provide other services related to website and internet usage. The IP address collected via Google Analytics 4 will not be merged with other data held by Google.
  • Browser plugin– You can adjust your browser settings to prevent the storage of cookies. However, please be aware that doing so may limit the functionality of this website. Additionally, you can prevent Google from collecting and processing data generated by cookies related to your use of the website (including your IP address) by downloading and installing the browser plugin available at: [Google Opt-out Browser Add-on] (https://tools.google.com/dlpage/gaoptout?hl=en).
  • Objection to data collection– To prevent Google Analytics from collecting your data, you can click the following link. An opt-out cookie will be set to prevent data collection on future visits to this website: [Disable Google Analytics 4].

    • For further information on how Google Analytics 4 handles user data, please refer to Google’s privacy policy: [Google Privacy Policy]
    (https://support.google.com/analytics/answer/6004245?hl=en)

  • Data processing– We have entered into a data processing agreement with Google in accordance with Article 28 of the GDPR and comply with the stringent requirements of German data protection authorities when using Google Analytics 4.
  • Demographic Features with Google Analytics 4– This website utilizes the “demographic features” of Google Analytics 4, allowing the generation of reports that include information on the age, gender, and interests of website visitors. This data is derived from Google’s interest-based advertising and visitor data from third-party providers. The data cannot be attributed to any specific individual. You can disable this feature through your Google account’s ad settings or generally prevent Google Analytics from collecting your data as described in the “Objection to Data Collection” section.
  • Data retention– Data stored by Google at the user and event level, which is linked to cookies, user identifiers (e.g., User ID), or advertising IDs (e.g., DoubleClick cookies, Android advertising ID), will be anonymized or deleted after 14 months.
  • For more details, please visit: [Google Data Retention]
    (https://support.google.com/analytics/answer/7667196?hl=en)

Privacy Information in the Field of Pharmacovigilance

Data processing by Apollo Pharma GmbH when reporting an adverse drug reaction

  • Purpose of data Collection– Apollo Pharma GmbH is committed to public health and safety. The collection and analysis of adverse drug reaction (ADR) reports are vital for identifying, evaluating, understanding, and preventing adverse effects and other issues related to medications. Your report contributes valuable information regarding the safety of medications, and we greatly appreciate your participation.
  • Legal Basis for Data Collection– Apollo Pharma GmbH collects and processes data from ADR reports in compliance with legal requirements established by the European Union or the relevant country where the report originates. This data collection is conducted under the legal basis provided by Article 6(1)(c) of the EU General Data Protection Regulation (EU GDPR). For data transfers outside the EU, Articles 6(1)(f) and 49(1)(e) of the EU GDPR are applicable.

  • Data Collection Practices The following personal data is collected on a voluntary basis from patients:
    • Name/Initials
    • Date of birth/Age
    • Gender
    • Country
    • Details of the adverse drug reaction
    • Information about the Denk Pharma product, including reason for use, period of use, and dosage
    • Additional information about medical history voluntarily provided to us
    • Contact details for inquiries (such as address, telephone number, email address, fax)

    The full name (except initials) and contact details are anonymized or deleted as soon as they are no longer necessary for further processing of the report.

    The following personal data is collected on a voluntary basis from sources reporting adverse drug reactions, e.g., healthcare professionals:

    • Name/Initials
    • Profession
    • Contact details for inquiries (such as address, telephone number, email address, fax)

      • The mentioned information is collected by the pharmacovigilance department of Apollo Pharma GmbH and protected from unauthorized access.

    • Use and Disclosure of Personal Data to Third Parties- The personal data you provide will be processed in accordance with applicable regulatory and legal requirements to uphold the high standards of quality and safety for medicinal products distributed by Apollo Pharma GmbH. This data is also used to comply with Apollo Pharma GmbH’s legal or regulatory obligations to report adverse drug reactions to regulatory authorities. If you have consented to further contact, we may record your contact details to request additional information regarding the reported adverse drug reaction. In some instances, we are required to report information relevant to drug safety (e.g : reports of adverse drug reactions) to health authorities worldwide, including in countries with data protection standards different from those of the EU. This may also necessitate sharing the information with local representatives of Apollo Pharma GmbH. Reports of adverse drug reactions include detailed information about the reaction but contain only limited personal data.

    Patient data may include, subject to the availability of information:

    • Age
    • Date of birth / Year of birth
    • Gender
    • Initials (but not the full name of the patient)

    Data of the reporter, depending on available information:

    • Name or initials
    • Professional activity (e.g., physician, pharmacist)
    • Contact details / Address

    If the reporter chooses not to disclose their data to the authorities, the corresponding fields in the report will be anonymized. When your data is transferred to local representatives outside the EU, we implement measures to ensure adequate protection of personal data.

    • Retention period of data- Apollo Pharma GmbH retains personal data only for as long as it is necessary to fulfil our legal obligations or to assert, exercise, or defend legal claims. In compliance with public health requirements, adverse event reports are retained for a minimum of 10 years following the expiration of the product’s authorization.
    • Right to information, correction, and deletion of personal data- You have the right to request information from Apollo Pharma GmbH at any time regarding the personal data we have stored about you and the purposes for which it is used. In justified cases, you may also request the deletion, correction, or restriction of the processing of your personal data. However, if fulfilling such a request would require Apollo Pharma GmbH to violate applicable laws or regulations, we may be unable to comply fully with the request. In such instances, the processing of the data will be limited to legally required activities. You also have the right to object to the processing of your personal data, including its transfer to authorities outside the EU, unless the legitimate interests of Apollo Pharma GmbH override your interests. For inquiries regarding our use of personal data in pharmacovigilance, our privacy policy, or to exercise your rights, please contact us at any time via email at pv@apollopharma.eu or alternatively at dataprotection@apollopharma.eu. For issues related to the processing of your personal data under EU law, you may also contact the relevant data protection authority at our location if you have questions or concerns about data processing.

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